Shipping & Delivery

Dr T Skin Science currently ships within the United States through the United States Postal Service (USPS).

Order processing

Orders are generally processed within 2–3 business days. Business days do not include weekends or federal holidays. During holidays, product launches, or periods of unusually high order volume, additional processing time may be required.

Processing time is separate from the carrier’s delivery time.

Shipping rates and delivery estimates

Available shipping rates and estimated delivery times are displayed during checkout. Delivery estimates begin after the order has been processed and accepted by USPS.

Carrier delivery dates are estimates and are not guaranteed. Weather, service disruptions, holidays, and other circumstances outside the control of Dr T Skin Science may cause delays.

Order tracking

When tracking information is available, it will be sent to the email address provided at checkout. Tracking information may take some time to update after the shipping label is created.

Shipping address

Customers are responsible for providing a complete and accurate shipping address. Please review all shipping information carefully before submitting an order.

If an address correction is needed, contact us as soon as possible. Once an order has been processed or shipped, the address may no longer be changed.

Dr T Skin Science is not responsible for delays or nondelivery resulting from an incomplete or incorrect address supplied at checkout. Additional shipping charges may apply if an order is returned and must be resent.

Lost, delayed, or delivered packages

If tracking shows that a package is delayed, please allow additional time for USPS to complete delivery. If tracking shows that a package was delivered but it cannot be located, check the delivery area, household members, neighbors, and the local USPS office.

If further assistance is needed, contact Dr T Skin Science through our Contact page with the order number and tracking information. We will review the available information and assist when reasonably possible.

Damaged packages or incorrect orders

If an order arrives damaged or contains an incorrect item, contact us within seven days of delivery. Include the order number and clear photographs of the product and packaging.

For information about returns and refunds, please review our Return Policy.